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Contact

Cancellation Policy

There may be occasional and valid reasons in most cases beyond Our control, when cancellations / changes have to be made and We reserve the explicit right to do so. In such cases or in the event of a confirmed booking becoming unavailable, for reasons beyond Our control, We will do Our utmost to notify You as soon as possible and once such information is received by the service provider.

If the change to be effected is a major one such as, but not limited, to a change of resort, hotel, car, taxi or a change in the departure time of a flight / cruise of over 12 hours or changes in the departure or arrival airport / port, or the cancellation of Your booking we will let You know as soon as possible. In such cases, and to the extent permitted by each service provider

You may have the following options:

  1. Accept the change of arrangements as notified.
  2. Take Our offered substitute package / service of equivalent or superior quality if We are able to provide.
  3. Take Our offered substitute of lower quality if We are able to provide one and accept a refund from Us of the difference in price between the price of the package purchased and the substitute one offered.
  4. Choose another Holiday from Us and pay, or receive a refund of, any price difference.
  5. Cancel Your booking, in which case You will be entitled to full or part refund, whichever is applicable according to the service provider’s rules.

We will have no liability towards You if the change to or cancellation of Your booking occurs by reason of unusual and unforeseeable circumstances beyond Our control, the consequences of which could not have been avoided even if all due care had been exercised.